What does it take to get to yes? Do you automatically just say yes every time, or do you prefer to think about it? Do you trust your food service staff when they seek an affirmative answer; believing that it must be important or they wouldn’t have asked? Throughout all of my years of leadership, every day I have been asked a question that needed a yes response. Questions from my spouse, children, co-workers, and most frequently from the people that I lead, have arisen over time. So what does it take to get to yes? Let’s have a look.
Yes or No!
#1 Be Approachable.
You have to be approachable. Consider your smile. Smiling makes people to want to be around you. Believe it or not, your mood and attitude is reflected in your eyes. Take a moment to look in a mirror and smile. Does the smile reach your eyes? Do you have open and positive body language and gestures? All of your behaviors will either lead your staff to you or lead them away from you. If you think your staff isn’t watching you all the time, well I am here to tell you that they are. Your demeanor creates a lasting impression.
#2 Foster Relationships.
Have you developed relationships with your staff? Have you taken an interest in their lives? Do you greet them in a positive way and encourage them to do the same? I have a rule that we don’t even start a conversation when we see each other for the first time that day that until we say “Good Morning” or “Good Afternoon”. Starting on a positive note will set the mood for the entire day. If you don’t have this kind of rapport with your staff, then maybe you haven’t developed the right kind of relationships. This leads back to being “not approachable”. Believe me, employees know you need to change before you are aware of it, or want to admit it.
#3 Earn The Respect Of Your Food Service Staff.
Have you earned the respect of your staff or have you demanded it? I can always tell if employees have respect for their leader by observing their interactions. The lines of communication are open and the staff speaks to them freely. More importantly, do you as the leader have respect for your staff? Do you know them? Do you think of them first? Do you actively listen to them? You should know when things are going well and when they are not.
“Getting to Yes”. . . Are you approachable? Do you have a professional relationship with your staff? Is there a mutual respect? Are you the “Go to First” Person? Take an inventory of yourself and answer these questions. Are you that person? YES or NO.